Ben Rajabi

• Work closely with the GM to provide leadership and guidance to the team (product managers, designers, and developers) and instil accountability and ownership in achieving business KPIs
• Collaborate across teams and pillars, as appropriate, for the continued development and innovation of the 500px product suite
• Develop, maintain and continually improve upon product management and design processes/procedures

• Lead the strategy, prioritization, and execution of initiatives that will drive the growth of 500px's photo licensing business
• Identify unmet needs and new customers in the image licensing space
• Develop the product strategy for a photo licensing and API business
• Develop designs and requirements for features needed to satisfy those unmet needs
• Work with a cross-functional team to build features, test, learn, and go to market

• Identify new business opportunities that arise from regulatory changes and amendments and investigate, research and propose opportunities in other jurisdictions
• Assist with creating mock-ups and prototypes and lead discussions with potential customers; provide customer feedback and business cases to appropriate stakeholders
• Provide business solutions in conjunction with guidance on implementation schedules. Coordinate with development and operations teams for resources
• Provide ongoing technical and software support and post-implementation audit when and where required
• Implement new process to streamline and minimize repetition or duplication
• Coordinating first-time installation, evaluation, support, and development of new features, modifications, and revisions to ensure continuing success of the products
• Work closely with Client Services team to gather information about customer needs and pain-points
• Report to President and CEO, ERTH Corporation

• Manage the Ontario hub and spoke and retailer managed services operations teams, delivering the services and solutions within the areas of responsibility, meeting all product and service delivery obligations
• Responsible for setting department budget, timelines, resources, and metrics
• Represent the company at relevant Ontario Energy Board (OEB) working group committees
• Ensure clients are trained on the effective use of products and services within the areas of responsibility
• Prepare and/or review clients' monthly invoices
• Work with both clients and SPi development team to create high-quality products and services
• Perform reviews, goal assignments, recruitment, staff career planning, and other HR related activities
• Involved in strategic decision making and overall management of the company
• Report to the Vice President, Energy Markets

Achievements:

• Achieved, and in several cases exceeded, all annual key performance metrics set by the company since starting in the role
• Managed a highly effective operations team responsible for supporting and operating products bringing 70% of SPi's revenue
• Started several initiatives at SPi to improve staff engagement and foster a creative environment
• Created SPi's management suite, used by resource and project managers to track and analyze actual and projected costs and produce meaningful reports
• Demonstrated continuous operations improvement, in both quality and efficiency since 2006
• Was awarded SPi's President Award in 2007 for contribution to the development of SPi's billing and settlements operations